Job vacancy – Independent Choices Greater Manchester – Domestic Abuse Helpline and Community Development Worker 

Job Title: Domestic Abuse Helpline and Community Development Worker 

Hours: 24 hours per week (over 4 days Tuesday – Friday – 9.45am to 4.15pm) 

Very occasional evening and weekend work may be required. 

Salary: £25,935 FTE, (£19,266 actual)  

Independent Choices Greater Manchester are a professional organisation with over 40 years of experience supporting, advising and working with survivors of domestic abuse and violence (DVA) in Greater Manchester.  

As an organisation, our key charity’s objectives are:  

  • To provide support for victims and survivors of domestic violence and abuse for people aged 16 or over and their families, throughout the United Kingdom  
  • To advance public and professional education and understanding of the issues of domestic abuse/ violence throughout the United Kingdom.  

Our organisation consists of 4 key areas:  

  • The Greater Manchester Domestic Abuse Helpline, including The Community Helpline Service with services available in Urdu & Punjabi  
  • Training for professionals, the public, and survivors of DVA   
  • Community Engagement across Greater Manchester   
  • Our volunteer service – we recruit and train volunteers to work alongside and support our services  

Independent Choices Greater Manchester (ICGM) also manages and runs the End the Fear website.  This is a Greater Manchester-focused website whose primary focus is to provide key information and support for survivors of DVA, as well as for their family, friends, professionals and perpetrators. You can also find regular job vacancies  posted for new positions within the DVA and VAWG (Violence Against Women and Girls) sectors. We also post regular news, reports and articles, especially curated for our readers and subscribers.   

About the role 

We are seeking a compassionate and motivated Domestic Abuse Helpline and Community Development Worker to join our team. In this role, you will provide vital support and information to individuals affected by DVA through our helpline service. Additionally, you will engage in community development activities aimed at raising awareness and preventing DVA.  

Essential Skills or Experience 

You will have an awareness of DVA issues, together with the ability to assess the needs of callers to the helpline. Have excellent communication and interpersonal skills combined with a non-judgmental and confidential approach. Be organised and have a ability to use basic ICT. Have the ability to remain calm and resilient. Be able to build collaborative and supportive relationships. Be flexible and adaptable, and a strong commitment to supporting those affected by DVA.  

Full training is given for this role. 


25 days annual leave increasing to 30 days; 

a pension scheme that includes a 7% employer contribution (if applicable); 

as well as a comprehensive Employee Assistance Programme 

How to Apply: 

To apply, please visit our website, download an application form and submit a full application form detailing your suitability for the role,and contact information for two professional references by 21st June to

For more information about Independent Choice Greater Manchester and our work, please visit  

Other information 

Closing Date: 10am, 21st June 2024 

Interview Date: 1st July 2024 

Applications are open to women only as this is a necessary ‘occupational requirement’ as set out in the Equality Act 2010. 

Independent Choices is an equal opportunities employer and welcomes applications from women from all sections of the community.  

This post is exempt from the Rehabilitation of Offenders Act 1974 and subject to a disclosure and barring security (DBS) check. 

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