Job Vacancy – Domestic Abuse Helpline Adviser – Independent Choices Greater Manchester

Job Title: Domestic Abuse Helpline Adviser (3 position)

Hours: 9 per week x 2 and 6 hours per week x 1

Days: Monday – Thursday between 10 am – 4 pm (shifts TBC)

Salary: £18,795 – £21,166 pro rata  £4,833 – £5,443 per annum Equivalent to Scale 3-4, SCP 5-11, on the NJC payscale

Location: Manchester

Contract Type: Permanent 

Closing Date: 4:00 pm, 29th September 2023

Interview Date: 4th October

Click here to access the application form for this position

Independent Choices Greater Manchester are a Greater Manchester-based professional organisation with over 40 years experience supporting, advising and working with victims of domestic abuse & violence in Greater Manchester. 

As an organisation, our key charity’s objectives are: 

  • To provide support for victims and survivors of domestic violence and abuse for people aged 16 or over and their families, throughout the United Kingdom 
  • To advance public and professional education and understanding of the issues of domestic abuse/ violence throughout the United Kingdom. 

Our organisation consists of 4 key areas: 

  • The Greater Manchester Domestic Abuse Helpline, including The Community Helpline Service with services available in Urdu & Punjabi 
  • Training for professionals, the public, victims & survivors of domestic abuse & violence 
  • Community Engagement across Greater Manchester  
  • Our volunteer service – we recruit and train volunteers to work alongside and support our services 

Independent Choices Greater Manchester (ICGM) also manages and runs the End the Fear website.  This is a Greater Manchester-focused website whose primary focus is to provide key information and support for victims and survivors of domestic violence and abuse, as well as for their family, friends, professionals and perpetrators. You can also find regular job vacancies   posted for new positions within the Domestic Abuse/Violence and VAWG (Violence Against Women and Girls) sectors. We also post regular news, reports and articles, especially curated for our readers and subscribers.  


We are recruiting a Domestic Abuse Helpline Advisers to provide support and information to victims and survivors, experiencing domestic violence and abuse in any form, family and friends supporting them, and professionals, by providing, trauma-informed emotional support and practical help, led by caller’s needs.

You will participate in answering helpline calls, assessing each call individually to ensure the highest standards of support. Actively listen to and assess each caller’s needs, to ensure the advice and assistance provided is appropriate, accurate, up-to-date and legally compliant.  Provide safety planning advice and advice about legal options and support, referring or signposting to other sources of advice and practical assistance as needed. Full job description available on Here

Essential Skills or Experience

You will have an awareness of domestic violence/ abuse issues, together with the ability to assess the needs of callers to the helpline. Have excellent communication and interpersonal skills combined with a non-judgmental and confidential approach. Be organised and have a ability to use basic ICT. Have the ability to remain calm and resilient. Be able to build collaborative and supportive relationships. Be flexible and adaptable, and a strong commitment to supporting those affected by domestic abuse

Full training is given for this role


25 days annual leave increasing to 30 days;

a pension scheme that includes a 7% employer contribution (if applicable);

as well as a comprehensive Employee Assistance Programme

Other information

Closing Date: 4:00 pm, 29th September 2023

Interview Date: 4th October

Applications are open to women only as this is a necessary ‘occupational requirement’ as set out in the Equality Act 2010.

Independent Choices is an equal opportunities employer and welcomes applications from women from all sections of the community. This post is exempt from the Rehabilitation of Offenders Act 1974 and subject to a disclosure and barring security (DBS) check.

Verified by MonsterInsights