Job Vacancy – Refuge Housing Assistant – SafeNet

Job Title: Refuge Hosing Assistant

Reporting To: Deputy Manager

Hours: 27 hour p/w

About the Refuge Teams

Working in a busy sector you will be part of a frontline refuge team working in a fast-paced environment supporting victims and survivors of domestic abuse. The team are passionate about creating safe welcoming environments that supports all residents, children and colleagues. A team who continually adapt to the variations of work tasks/environments, who are service focussed, resilient, exercise good judgement to make the right decisions and take into consideration everyone’s individual needs to
create a genuine team spirit.

How this role will deliver success

To deliver success in this role you will act as the central point of contact, providing a professional and welcoming environment to all. The role will liaise directly with residents and external partner agencies therefore you must be proficient in delivering high standards of customer care, to a
variety of people.

You will contribute to referral assessment processes, ensuring a fair and open approach supporting residents to access safe secure accommodation. To provide a high quality and proactive service delivering a pathway into refuge focusing on their immediate safety.

As part of the team, you will successfully contribute to admission processes ensuring residents are familiar with the building, are compliant with health & safety procedures and security measures in place and assisting in the room preparation process.

You will have responsibility for ensuring all residents feel valued and supported throughout their stay by providing a welcoming and safe environment.

Responding to any incidents that require staff assistance and further
updating incident logs.

A key part of the role is to maintain an excellent standard of administrative tasks through daily updates of refuge space, letters and correspondence sent to residents, maintaining and handling of donations, monitor and input accommodation service data to recording essential information
onto case management systems.

You will support the Service Manager with ensuring accurate
data is recorded for enquiries, admittance, occupancy, and voids.

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