Job Vacancy – Refuge Housing Assistants – SafeNet

Role: Refuge Housing Assistant ( 2 positions to fill)
Responsible to: Deputy Manager
Business Area/Location: SafeNet Domestic Abuse & Support Services

For more information kindly contact Jane Almond on 0161 253 5590 OR mail to

Why this role exists
The Refuge Housing Assistant role is the first point of contact for the Safe Net Refuge and ensures emergency access to accommodation for women, men and children through a concierge function.
The role includes providing a range of practical housing and administrative provision within a supported housing environment. You will ensure the efficient running of the refuge and work proactively as part of a dedicated and supportive team to deliver a positive and inclusive approach.

What you need to be successful in this role
• Experience of working within a customer service or administrative role.
• Experience of working in a supportive non-judgemental way with vulnerable people.
• Good listener with effective communication skills, the ability to confidently liaise with
other parties.
• Knowledge and understanding of domestic abuse, violence and its impacts or the
willingness to learn.
• Clear knowledge and understanding of domestic abuse within the BAME communities
including honour-based abuse or the willingness to learn.
• Knowledge and understanding of the diverse and additional needs of refuge residents.
• Ability to think clearly and act appropriately in a dynamic and pressured environment.
• Ability to problem solve and find the solution quickly and effectively.
• Excellent time management and organisational skills working on own initiative and
within a multi-disciplinary team.
• To be computer literate using computer packages i.e., word documents, emails,
spreadsheets and in-house case management systems.
• Ability to use video call platforms for attending meetings i.e., Microsoft teams and
• An awareness of conducting basic Health & Safety, Fire Regulation checks.
• To proactively carry out cleaning and manual tasks required at the refuge.

About SafeNet
For more than 45 years SafeNet has been delivering domestic abuse support services in the North-West. We work to protect victims and survivors, provide safe accommodation and support and further, to prevent violence and abuse. We are at the forefront of promoting safe healthy relationships and the conditions for productive and positive futures.
SafeNet deliver innovative and life-changing services to support over 500 victims and survivors each year. We deliver specialist services across Lancashire and Greater Manchester with refuge and community-based services in Burnley, Lancaster, Rochdale, Bury, Preston and Pendle. Safenet have won nationally recognised awards including the Inclusive Top 50 UK Employer 2019/2020.
Some of the support services Safenet deliver include refuge provision for women and children, male safe house accommodation, specialist refuges for those with additional complex needs such as addiction, mental or physical health, recovery and offending behaviours. We provide specialist ongoing advice, support and advocacy as well as several community-based projects

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