Job Vacancy – Saheli – BME Complex Needs Support Worker

Job Title: BME Complex Needs Support Worker
Salary/ Rate: £23,000 per annum
Location: Greater Manchester
Closing Date: 11th October 2021
Hours: 35 per week (includes evening and weekend working)


The post holder will be responsible for identifying and meeting the emotional and practical support needs of victims of domestic abuse/forced marriages/HBV and FGM. This will include women who are residing at Saheli, women who are in the process of being rehoused and women who have been rehoused in the last 3 month. The post holder will advocate on their behalf and provide structured support to enable them to regain their independence and live a life away from abuse and fear.


1. Work with BME women and their children who are fleeing domestic abuse/forced marriages/HBV and FGM.

2. To recognise, respect and address the needs of service-users who face particular barriers when seeking help to access the service, including those from different ethnic and cultural backgrounds, LGBT communities, disabled people, women with complex needs and other hard to reach groups.

3. Support women with complex needs who have experienced domestic abuse/forced marriages, HBV and FGM through the provision of practical and emotional support at Saheli`s refuges and outreach service.

4. Networking and liaising with external agencies to develop a holistic support package.

5. To develop individual support and risk management plans which address the risk of harm to survivors of domestic violence and their children and to ensure that such plans are in place for each client.

6. To ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the manager.

7. Providing weekly key working sessions and identify key areas of support to meet desired goals and achievements.

8. To ensure that survivors are aware of their rights to legal protection for

themselves and their children, arranging for the provision of legal advice as required and accompany women to appointments if appropriate.

9. Provide a bilingual support service to women and their children for whom English is not their first language.

10. Support women during the transition of moving from refuge accommodation to independent living by applying for the welfare fund, assisting women in purchasing items of necessity and ensuring their accommodation is safe prior to moving in.

11. Supporting services in developing budgeting skills to enable them to manage their own finances.

12. Regularly review needs and risk assessments at point of entry into the service and subsequently at appropriate intervals.

13. Formulate, and review progress, against individual support plans through encouraging service users to set realistic goals, whilst supporting them to make and implement informed decisions regarding their futures.

14. Work with service users to implement actions from MARAC meetings and provide updates on progress.

15. Ensure that client records are input onto Saheli’s information case management system and that all case files are kept up to date and accurately recorded.

16. Complete written reports and client updates that are appropriate to the audience for which they are written that succinctly present and appraise options and make clear recommendations for action.

17. Provide, or access by sign-posting to other agencies, appropriate information, advocacy, emotional and practical support, in relation to housing, legal, financial and other matters relevant to service users whilst maintaining the organisation’s strict confidentiality procedures.

18. Work with service users individually and in a group to build their self-esteem and confidence, maximise their control over their own lives, and improve/support their access to, voluntary and statutory services relevant to their and their children’s needs.

19. Work effectively with other service providers, agencies and specialist services in order to achieve positive outcomes for service users and to raise awareness of domestic abuse issues through support and training for professionals.

20. Accompany service users, where appropriate, to appointments and meetings with other support services or agencies, including GP surgeries, solicitors and to attend meetings such as Core Groups to support their family.

21. Support the individual to understand the short and long term impact that their abusive experiences have had on them as an individual and their children/other significant others using psycho-social interventions.

22. Provide information, advice and assistance in securing suitable accommodation and access to all Saheli and other community based support services.

23. Undertake a holistic approach to supporting the service user, including supporting their children using assessments, support plans, obtaining education places and completion of CAF where applicable. Also to maintain awareness of child protection / safeguarding issues and report any such concerns to a manager as a matter of urgency.

24. Contribute to the monitoring and performance of the service to produce appropriate outcomes for service users.

25. Develop and facilitate group work programmes for service users.

26. Support the development of effective service user involvement activities in order to ensure the continued development of Saheli services.

27. Maintain a safe living/working environment within Saheli by undertaking risk assessments and health and safety checks of the office environment and community venues and crisis management.

28. Follow strict Saheli confidentiality procedures for all service users and their families.

29. To ensure compliance to all of Saheli`s policies


1. To identify own training and development needs and participate in all training courses relevant to Sahelis commitment to providing high quality services.

2. To work at all times with due regard to the policies and procedures of Saheli, including financial regulations, participating in their development and amendment where required.


1. The post is subject to a DBS disclosure which will be carried out at appointment of a candidate.

2. This post is subject to completion of a six month probationary period.

3. Must be mobile to visit sites and work across the whole city as required.

4. Post is open to women only under the Equality Act 2010, schedule 9, part 1

This job description is not designed to provide an exhaustive list of tasks and therefore the post holder is expected to undertake any other reasonable duties within the scope of the post as specified by their line manager.

We offer:

  • Employer’s contributory pension scheme
  • 25 days of annual leave
  • 24/7 Employee Assist programme
  • If you would like more information or an application pack please E:
  • CVs alone will not be accepted.
  • Closing date 9am 11th October 2021

Appointment is subject to satisfactory references and a DBS check. Saheli is an equal opportunities employer.


This post is open to women who define themselves as BME. It is exempt under the following acts: Genuine Occupational Requirement in accordance with the Race Relations Act 1976 (Amendment) Regulations 2003 (Section 4A) and the sex Discrimination Act 1975 (Amended) (Section 7)

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