Local authority website
Multi Agency Domestic Abuse Toolkit
This Multi-Agency Toolkit is intended for all frontline agencies who work with people who may be experiencing domestic violence and abuse.The toolkit was developed in response to the Homelessness Review 2013 which found that Domestic Abuse remains a major cause of homelessness in the city, with large numbers presenting and being accepted as homeless. In 2012/13, 37% of all households accepted as homeless were homeless because of domestic abuse, in comparison to the national average of 12%.The Toolkit, selectable in the downloads section of this page, includes information about the available legal and housing options to people who may be experiencing domestic violence and abuse.
Hosla Outreach Service (part of Saheli Women’s Refuge)
Support for South Asian women, around issues of domestic abuse with a focus on forced marriage and No Recourse to Public Funds.
Languages – Urdu and Punjabi
0161 877 1321 Mon-Fri 9am -5pm
Manchester Women’s Aid (MWA)
is a trading name of The Pankhurst Trust (Incorporating Manchester Women’s Aid) and the largest provider of specialist domestic violence and abuse (DVA) services, including practical and emotional support and temporary refuge, in Manchester. It has been awarded accreditation from the leading national bodies for domestic abuse services in England – Women’s Aid Federation of England and Safe Lives – evidencing the high quality, specialist nature of the services provided which include:
Refuge – funded by Manchester City Council (MCC), refuges are a safe space for women and their children fleeing DVA. MWA have a number of refuge spaces across Manchester and residents will receive support with re-housing and practical issues as well as the effects of the abuse.
Outreach services – funded by MCC providing support in the community to make men, women and children safe. Our IDVA’s (Independent Domestic Violence Advocate) work in partnership with other professionals to secure the safety of people at high risk. We also work in partnership with Barnardo’s to provide support to couples and families
Sahara – The Big Lottery funded Sahara project provides outreach support and group work programmes for women from BAMER communities and includes specialist community language speakers in Urdu and Punjabi. The group work programme is extensive and holistic, covers all aspects of DVA and is available to women whatever stage they are at in their journey from abuse, including women still in relationships. The Sahara project also runs a weekly drop-in on Wednesdays from 12 noon till 2pm for women from BAMER communities. Activities include free legal advice from WTB Solicitors and free advice on welfare benefits, housing and debt from Shelter.
- IRIS – funded by Manchester Public Health and the local Clinical Commissioning Groups, the Identification and Referral to Improve Safety project is a primary care training and support programme which aims to improve recognition of DVA and referral to specialist DVA workers, Advocate Educators (AE’s), from MWA. The AE’s provide the training and ongoing consultancy to the GP’s, clinicians and administrative staff in local surgeries across Manchester. Healthcare clinicians are often the first or only point of contact for women experiencing DVA but clinicians often do not enquire about this and women are reluctant to disclose without direct enquiry. IRIS changes this.
- MiDASS – funded by Manchester Public Health, the Midwifery Domestic Abuse Support Service project seeks to provide training, support and a referral pathway for midwives and maternity staff
Counselling – run by specialist counsellors on a voluntary basis our newest service provides support through post-traumatic stress disorder (PTSD) counselling and other person-centred counselling.
- The Pankhurst Centre Women’s Drop In is every Thursday 11am until 2pm. This drop in welcomes women of all ages and backgrounds. The drop-in is a women’s only social group allowing women to attend, free of charge, on an informal basis, to meet new friends and have fun in a safe and supportive environment. Lunch is included as well as discussions, wellbeing workshops, creative activities and a comfy friendly space to have a brew and a chat. A vegetarian option for lunch is always available. This all takes place at the Pankhurst Centre on nelson Street, opposite the Manchester Royal Infirmary main entrance
- Volunteering – we have an extensive volunteer programme for women wanting to support our services
- Heritage – our museum is open on Thursdays from 10am til 4pm and the 2nd and 4th Sunday of each month from 11am til 4pm. Our displays tell the story of women’s suffrage and the Pankhurst family in particular.
Access to specialist MWA services is easy and confidential. You can:
- Ring our referral line between 9.30am and 4.30pm Monday – Friday on 0161 660 7999 to speak to a specialist DVA worker
- Email our referral workers on [email protected]
- Contact us via our website at www.manchesterwomensaid.org
- For further information on volunteering, the museum or our drop-in services, email [email protected]
Being non-English speaking is no barrier, we will arrange for interpreters to help you access our services if necessary.
Manchester Independent Domestic Violence Advice Service (IDVA)
Also advice on the sanctuary scheme 0161 234 5393 Email: [email protected]
Manchester Rape Crisis (MRC)
MRC has a telephone helpline service, which provides advice, information and support to women and girls surviving sexual abuse. The helpline also provides a signposting service for male survivors and offers information and advice to friends, partners and other family members supporting survivors.
0161 273 4500 Mon-Fri 10-4pm Wed 6pm-9pm, Thurs 6pm-9pm
South Asian Womens Group LISTENING BELIEVING SUPPORTING Affected by any of these issues? Physical Violence Emotional Violence Sexual Abuse Self Harm Isolation & Control Forced Marriage Contact Shabana for access to support and a safe place to talk on 07896939599 A free and strictly confidential service.
Homeless Assessment Team – homeless section
Town Hall Extension, (Mount Street) Albert Square, M2 5DB
0161 234 4692/ 0161 234 4744, Mon-Fri 9am -4pm
Direct Access Hostel for single women
0161 219 6050 (after 4 p.m.)
Emergency social services and housing
0161 234 5001 (after 4 p.m. and weekends)
LGBT Foundation has a new domestic abuse outreach support service. The service is available to anyone 16+ who identify as lesbian, gay, bisexual or trans, and anyone falling under the umbrella term of LGB&T* such as queer, intersex, pansexual, gender non-binary or gender fluid, including those questioning their sexual orientation and/or gender identity.
The service provides two different areas of support, one being casework and the other being practical housing advice for those who are at risk. In the casework support, which is 1:1 work, areas such as healthy relationships and boundaries, power and control, and general wellbeing will be covered. For those who are at risk of homelessness, or who are currently homeless due to domestic abuse, there is an option for practical housing advice which would include 1:1 sessions with a domestic abuse caseworker where you will be offered advice and guidance around benefits, housing options, safety and budgeting to ensure long term security.
Police Domestic Violence Unit
North Manchester DVU/child protection/ vulnerable adults –
0161 856 3097
7am – 6pm
Email: [email protected]
Central Manchester DVU/child protection/ vulnerable adults –
Division E (Longsight)
0161 856 4444
7am – 8pm
Email: [email protected]
South Manchester DVU/child protection/ vulnerable adults –
Division E (Wythenshawe)
0161 856 6053
7am – 8pm Mon- Fri, 7am – 5pm Sat-Sun
Email: [email protected]
Manchester – No Recourse to Public Funds Team
The team provides advice and support to people who have unresolved immigration status and have no access to Home Office support or Public Funds.
Monday to Friday 9am-4pm
Contact Details Moss Side District Office 27 Bold Street Alexandra Park Estate M16 7AD
0161 226 8131
Social Services Contact Centre
Who we help: children and their families experiencing relationship difficulties; children and young people at risk of physical, emotional or sexual abuse and harm; frail older people; people of all ages with physical impairments (including sensory); people with learning disabilities (external site); people with mental health problems; people with problems with alcohol or other drug misuse; people with AIDS or who are HIV positive; homeless families; people who provide unpaid care for others in any of the above categories; asylum seekers; people who want to report racist incidents; people who want to report abuse of vulnerable adults. When you phone this number you will speak to a trained contact officer.
Monday to Friday 9.00 – 16.30 (24 hours for emergencies)
0161 234 5001, fax 0161 255 8266 [email protected]
Wythenshawe Safespots drop in centre has been set up in Wythenshawe to support those who are experiencing domestic abuse. The Safespots centre has been set up by a group of Wythenshawe women who wanted to change the way domestic abuse is dealt with in their community. The centre will be open Monday to Friday 9.30 -2.30, services available include Women’s Aid, Independent Choices Women’s Domestic Abuse Helpline, Legal support, housing advice, counselling, self defence classes, community gym and employment support. To contact the centre please call 07873889637 or email [email protected] https://safespots.org.uk/
Greater Manchester Fire and Rescue Service, (GMFRS), are more than happy to have their offer of a free Home Safety Check, ( Being widened to a Safe and Well Check from September 2015), to anyone who has been affected by domestic violence. The checks are completely free and a client can request a female officer to attend if required. We offer a 24/7 service and can come out at short notice where a referral is deemed to be urgent. We can also fit letter box covers and give advice on security in the home if required. My team regularly give “Fire Safety In the Home” presentations to groups and would be happy to hear from you if this is required by any of your teams. I have included a summary explanation of what’s on offer below: – Fire Safety Check. Are you and your family safe? In Greater Manchester we are committed to reducing fire deaths and injuries by ensuring that every home in the county has a working smoke alarm. To make certain this happens, we now carry out FREE Home Safety Checks, which can include the fitting of FREE smoke alarms. We carry out around 60,000 Home Safety Checks every year. Along with fitting free smoke alarms, we also give occupiers safety advice so they can keep their homes and families as safe as possible.
What is a Home Safety Check?
When you book a Home Safety Check, we will visit your home at an allocated time and accompany you around every room in your property with the aim of:
Identifying and making you aware of the potential fire risks in your home
Making sure you know what to do in order to reduce or prevent these risks
Helping you put together an escape plan in case a fire breaks out in the future
Ensuring you have a working smoke alarm and if you don’t, we will fit a FREE ten year smoke alarm.
Where a resident has been the victim of domestic abuse, we can look to see if a letter box cover may be appropriate and discuss different options to help keep you safe in your home. Booking a FREE Home Safety Check couldn’t be simpler. Simply call 0800 555 815
Richmond Fellowship Manchester. Supported accommodation for women. We provide specialist supported accommodation for women who are experiencing mental health problems and who are in need of accommodation. The service is a medium support service and staff are on site during office hours with a drop-in service at weekends. Our service is for women aged between 18 and 65 who are experiencing mental health problems and have complex needs. We provide short term housing related support for vulnerable women and our facilities are made up of 19 self contained accommodation units to vulnerable women. We prioritise female survivors of domestic violence or childhood sexual abuse and women who are at risk. We are able to offer accommodation to women with children. Tel 0161 248 5354. Referrals can be faxed, emailed or posted. Fax 0161 248 6232. Website. http://www.richmondfellowship.org.uk
Single women in Greater Manchester from EEA countries who are homeless or threatened with homelessness can get advice and support from the Booth Centre’s EEA Homeless Prevention Service. This includes a reconnection offer to help people return to their country of origin, if that is what they want to do, including arranging and paying for travel documents and transport. This service also provides advice for agencies supporting EEA migrants who are threatened with homelessness. For more information see the attached leaflet, email [email protected] or phone 0161 835 2499 and ask for Kate McSweeeney.